Terms Of Service

General Terms and Conditions

TraceFind has designed and developed an information aggregation service bases on information sources accessible to everyone and data available on the web. The service is based on Open Source Intelligence (OSINT). TraceFind distributes TraceFind´s services in a SaaS mode. The Service is distributed only to professionals. Non-professional individuals are not allowed to subscribe to the Service. Access to TraceFind´s Website requires the use of a computer, equipped with an operating system, an access to an electronic communication network for the transfer of information, a subscription to an internet access provider, using appropriate communication and web navigation software, installed by the Client on its device. Please read these terms carefully before agreeing or using the Service. These terms tell who we are, how we will provide services to our Clients, what to do if there is a problem and other important information.

Article 1. Definitions

The following terms shall have the meaning set forth below:

Client: Professional who has taken out a subscription and is authorized to use the Service.
Documentation: Documentation of any kind relating to the services, the description of functionalities, and all technical information necessary or useful to their use. The documentation is available on TraceFind’s Website.
TraceFind’s Services or Service: Services provided by TraceFind to the Client through TraceFind’s Website, including access to a number of search results by request depending on the subscription formula chosen.
Logins: Username provided to the Client to create a profile and access the Service from a secure connection to TraceFind’s Website.
User: Individual employee of the Client and Visitor who accesses TraceFind’s Website and Services and uses them under the conditions stated in these general terms. Any operation made by a user binds the Client or the Visitor himself.
Visitor: The Website visitor who can also use the Service but will receive a limited result.
Member: The Website member who can also use the service but will receive a limited result.
Website or TraceFind’ Website: Refers to the website accessible at the address (https://TraceFind.info/) allowing access to the Service.

Article 2. Purpose

The purpose of these general terms is to set forth the terms and conditions under which TraceFind:

Grants to the Client and Visitor, and under which the Client agrees to be granted, a right to use TraceFind’s services.
Ensures the maintenance of TraceFind’s services.

Article 3. Term – Effective date

These terms and conditions apply as soon as the User accesses the Website, without a profile or with a profile.

In the case of subscription, the subscription comes into effect on the date of payment of the first fee and is entered into:

Annual subscription: For a term of one (1) year from its effective date. The subscription is automatically renewed for periods of one year unless the user terminates it via their personal interface one (1) month before the end of the subscription.
Monthly subscription: For automatically renewable periods of one (1) month. The subscription may be terminated at any time via their personal interface one (1) month before the end of the subscription.

Article 4. Specifications of TraceFind’s services

4.1 Scope

The specifications of each of the services are detailed on TraceFind’s Website.

The Service consists of collecting from publicly available information on the Internet, information relating to an e-mail address or a phone number. By validating an e-mail address or a phone number in the search system, the User makes a request. The Visitor accesses only one result per request. The Client accesses a list of up to fourteen (14) results per request.

4.2 Identification

The Client must create a profile and log in to their profile to access the Service available in their subscription.

Each User (Client) has its own logins. The logins are confidential, unique and personal. The Client is solely responsible for the use of the logins by its Users. Any operations made using the logins provided to the Client will irrefutably be deemed to have been made by the Client.

TraceFind authorizes a multi-device connection (PC, Tablet, mobile) per person and per login. The Client acknowledges that the mobile version is a deprecated version of the PC version.

In case of loss or theft of its logins, the Client will inform TraceFind immediately by phone or email.

4.3 Use of the service

TraceFind agrees to make its best efforts to implement the services described in the conditions stated in these general terms.

TraceFind automatically aggregates the results available on the Internet. TraceFind is not responsible for the identified sources, the content of the sources, their truthfulness or accuracy, their completeness. TraceFind does not verify the sources or the results. The User must verify each source and information transmitted and may only use the information for purposes permitted by law and under the conditions of Article Obligations.

TraceFind undertakes that the Service will be available 7 days a week, 24 hours a day.

However, TraceFind reserves the right to totally or partially restrict access to the Service in order to carry out the maintenance of its computer settings and the facilities implemented for the supply of the Service, within the framework of scheduled operations.

TraceFind shall not be liable for damage of any nature that may result from a temporary unavailability of all or part of TraceFind’s Services.

4.4 Evolutions

TraceFind wishes to continuously optimize all its Services. To this end, TraceFind may update TraceFind’s Website, TraceFind’s Services and offer new services.

In general, TraceFind retains the right to take and implement any technical decision regarding the improvement of services subject to ensuring their continuity and ongoing compatibility.

4.5 Suspension

If the Client fails to comply with its obligations, TraceFind reserves the right to suspend the access to TraceFind’s Website automatically and without notice. The suspension of the access to the services will enable TraceFind to verify the Client’s compliance with the terms and conditions of this general terms.

Access to the Services will be suspended for the time required to conduct the verifications.

Article 5. Hosting

TraceFind’s Website is hosted by TraceFind or TraceFind’s provider on servers established in Germany.

Unless otherwise stated, the access on TraceFind’s Website does not include the delivery of any material to the Client. TraceFind provides its Services to the Client via remote access to TraceFind’s Website.

TraceFind agrees to implement all of the technical means, in accordance with the state of the art, required to ensure the logical security of the access to the Website, as well as to prevent any intrusion from unauthorized persons, whatever the nature or technique used.

The Client agrees to comply with the security procedures and rules indicated in the documentation. TraceFind shall not be liable for the Client’s failure to comply with the security procedures and rules.

Article 6. Helpdesk

Users can ask TraceFind questions on how to use the services by e-mail to the following address: (support@tracefind.info).

Article 7. Obligations of the Client

The Client or the Visitor agrees to:

Use the Service only on phone numbers or email addresses that belong to him/her.
Use the Service in accordance with these general terms and conditions.
Not use the Service for the purpose of sending unsolicited email.
Not use the Service for illegal, fraudulent, malicious, or discriminatory purposes.
Not use the Service for illegal, fraudulent, malicious, or discriminatory purposes.
Not carry out reverse engineering, decompile, disassemble, or try to derive source code or algorithms of the services or any part thereof except to the extent permitted by law.
Not use the Service in a way that could harm TraceFind’s Website, Service, and/or TraceFind’s image and reputation.
Not use the Service in a way that could harm the interests and rights of other Users or third parties.
Refrain from any attempt to collect information other than those relating to its own subscription.